Shipping & Returns

Shipping 

All orders are shipped from Taipei, Taiwan.
We do not ship orders at weekend (Saturday, Sunday) nor on holidays. 
 
Please note details of delivery costs (NT$) for all orders (under 500g):
 
  • Taiwan (via Takkyubin)
    • Standard: NT$ 130.0
    • Same-Day Delivery: NT$ 140.0
 
*All international orders are shipped via Chunghwa Post.
*Please note that any duties and taxes incurred in the country of destination are the responsibility of the customer.

*Due to the outbreak of Covid-19:

    • Delivery times may be longer than normal.
    • Air parcel and EMS to many destinations are suspended.
    • For more information about temporary service suspension and restrictions of delivery services please visit Chunghwa Post.
 
Asia:
  • Japan
    • Standard: NT$ 425.0 / 7-10 Business days
    • Express: NT$ 450.0 / 2-3 Business days
 
  • Korea
    • Standard: NT$ 220.0 / 7-10 Business days
    • Express: NT$ 450.0 / 2-3 Business days
 
  • China
    • Standard: NT$ 475.0 / 7-15 Business days
    • Express: NT$ 480.0 / 3-7 Business days
 
  • Hong Kong
    • Standard: NT$ 240.0 / 7-10 Business days
    • Express: NT$ 450.0 / 1-2 Business days
 
  • Macao
    • Standard: NT$ 260.0 / 7-10 Business days
    • Express: NT$ 450.0 / 1-2 Business days
 
  • Singapore
    • Standard: NT$ 220.0 / 8-10 Business days
    • Express: NT$ 580.0 / 2-3 Business days
 
  • Rest of Asia
    • Express: NT$ 450.0 / 2-7 Business days
 
Europe:
  • United Kingdom
    • Standard: NT$ 380.0 / 13-16 Business days
    • Express: NT$ 730.0 / 4-5 Business days
 
  • France
    • Standard: NT$ 480.0 / 10-13 Business days
    • Express: NT$ 710.0 / 4-5 Business days
 
  • Germany
    • Standard: NT$ 300.0 / 10-13 Business days
    • Express: NT$ 710.0 / 4-5 Business days
 
  • Italy
    • Standard: NT$ 480.0 / 14-18 Business days
    • Express: NT$ 560.0 / 6-7 Business days
 
  • Netherlands
    • Standard: NT$ 280.0 / 10-13 Business days
    • Express: NT$ 560.0 / 4-5 Business days
 
  • Spain
    • Standard: NT$ 320.0 / 14-18 Business days
    • Express: NT$ 560.0 / 7-10 Business days
 
  • Sweden
    • Standard: NT$ 350.0 / 14-18 Business days
    • Express: NT$ 560.0 / 4-5 Business days
 
  • Rest of Europe
    • Express: NT$ 560.0 / 4-11 Business days
 
North America:
  • Canada
    • Standard: NT$ 230.0 / 14-18 Business days
    • Express: NT$ 720.0 / 4-5 Business days
 
  • United States
    • Standard: NT$ 220.0 / 10-14 Business days
    • Express: NT$ 730.0 / 4-5 Business days
 
Oceania:
  • Express: NT$ 600.0 / 4-8 Business days
 
South America / Africa:
  • Express: NT$ 750.0 / 4-16 Business days
 
*Please ensure you enter the correct delivery address. We are not responsible for incorrectly entered delivery addresses.

 

Returns and Exchanges

    We do not offer a refund policy for any items including bespoke commissions, as every piece is made to order.

    Items can be returned for exchange or store credit within 14 working days from the date on which you received them. Items must be returned in the same original condition and packaging, without damage. 

    Please ship your return item with a carrier of your choice. We recommend using a trackable service. We are not responsible for lost or damaged returns. All costs associated with return shipping are at your own expense.

    In the event that your returned items fail to meet our requirements, you may choose to have the products redelivered to you at your own expense.

    Items 50% off or more are final sale items and can not be returned or exchanged.

     

    If you wish to return an item, please contact customerservice@afourco.com.